Return Policy & Instructions

We accept returns for store credit only within 14 days of delivery. 

Certain types of items like clearance, final sale, stethoscopes, scrub caps, ties, socks, hosiery, gift cards, and products with personalized embroidery or heat pressed are ineligible for a return.

Returned items must be in their original condition—unworn, unwashed, unironed, unused, with all original tags attached, and in their original packaging.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.

If your return is not accepted, we will send you an email with the reason.

Items sent back to us without first requesting a return will not be accepted and discarded.

Customers must mail out their returns at least 7 days after receiving the return label or risk label cancellation.

Items sent back to us outside of the return window will not be accepted and discarded.

Please note that returns will need to be completed either in person at any of our United States store locations or mailed to the following address:

TBG Uniforms Store US - Returns

5606 Church Avenue

Brooklyn, NY 11203

Once your return request is approved and the item has been received and inspected, eligible returns will be issued store credit, less any applicable shipping charges. Customers are responsible for all return shipping costs.

If a returned item does not meet our return eligibility requirements, the return will be rejected. You will be asked to provide a prepaid return shipping label if you would like the item returned to you. If we do not receive a return shipping label within 7 days of notifying you, the item will be discarded.

Exceptions/Non-Returnable Items

Items that are worn, washed, ironed, used, with tags detached, and not in its original packaging cannot be returned.

Certain types of items cannot be returned like clearance, final sale, stethoscopes, scrub caps, ties, socks, hosiery, gift cards, custom products (personalized embroidery or heat pressed 

Refunds

We do not provide refunds to your original form of payment. All refunds are in the form of store credit. Store credit can be used at any of our United States locations in-store or online up to 1 year after issuance.

Customers are responsible for all shipping costs. Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item. 

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on a digital store credit within 15 business days. The cost of return shipping will be deducted from your refund as well.

Please remember it can take some time for your item to reach us. If 15 business days have passed since we’ve received your return, please contact us here.If your return is not approved, we will ask for you to send us a return label for your item(s). If a return label is not sent, the item(s) will be discarded with 7 days.

Exchanges

We do not offer exchanges through our website only in-store at this time. Simply return your item, and once processed, we’ll issue you a store credit that you can use toward the item you would like instead.

Damages and Issues

Please inspect your order upon reception and contact us within 7 days prior to use if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Submit a Return Request From Your Account

Click on this link to request a return from your account. 

1. In the email field, enter your email address and then click continue.

2. In your email account, open the email sent from TBG Uniforms Store US and copy the six-digit code included in the email.

3. Go back to our site and then enter the six-digit verification code.

4. Click the order that you want to request a return for. If your order has more than one item, then select the items you want to return.

5. Select a return reason

6. Click request return

If your return request is approved then you will receive shipping instructions and a return label. After the item is returned and inspected you will receive a refund if approved. Please get in touch if you have questions.

Redeem Store Credit At Checkout

Log In: Go to checkout and log in to your Shopify customer account using your email (a one-time code will be sent) or Shop Pay.

Locate Credit: Your available store credit balance will appear in the "Store credit" section during checkout.

Apply Credit: Click the option to "Apply store credit" to automatically deduct the amount from your order total.