Contact Us / FAQs
You have questions? We have the answers!
A: To be removed from our mailing list, please use the form above, send us an email that includes your complete name and the email address you would like us to remove.
A: Enter your email address in the sign-up box located on the homepage. Once you have entered your email address, you will receive an automatic email to confirm your subscription. If you do not click on the email once you receive it, your subscription will not be activated, and you will not receive any promotional emails.
A: Confirmation emails are sent after you place an order to let you know that your order has been received, as well as when your items are being shipped. Promotional emails give you updates on exclusive offers, exclusive online promotions, seasonal sneak previews, and store events.
Q: I have a question about a product. Who should I call for assistance?
A: Our friendly guest service team will be happy to find the answers to your questions about fabric, color, style, delivery, size, or anything! Please use the form above
A: Occasionally, a product is more popular than we anticipated and we temporarily run out-of-stock. When that happens, we will immediately notify you via e-mail with the anticipated shipping date. Most items that are backordered are expected to arrive in our fulfillment center within 3 days. We ship all ordered items as they become available, and you will not be charged for the item until it is ready to ship. If you have ordered more than one item and any of those items are on backorder, we will wait to send your entire package unless we receive a request for separate shipments. You are billed only once for shipping and processing at the beginning of your order.
A: Please follow the order tracking link at the bottom of this page.
A: To cancel any backordered item, please use the form above and include your name, order number, address, and ordering information along with the item number you wish to cancel. If the item has not already been shipped, we will cancel it immediately
A: You can ship to a PO Box however, any 2nd or next day expedited shipping services require a physical address for delivery. No PO Box will be allowed. If a PO Box is given, your order will be shipped via USPS Priority Mail to arrive in 2 – 3 days.
A: If you were shipped an incorrect item, please use the form above and include your order number, name, address, and details on the item you ordered and the item you received. If the requested item is in stock, we will ship it to you immediately. Your credit card will be charged for the second shipment, but you will be credited for the return once we receive it in our warehouse.
A: In order to begin an exchange you must first read our exchange policy below to ensure you are eligible for an exchange: We gladly accept exchanges or offer store credit when received in the last 14 days. All items must not be washed, worn, damaged, ironed or altered and the original tags must be attached. A copy of the original packing slip, the reason for return, and a note that states what product you would like to exchange it for must be included for the exchange to be processed. Face masks, scrubs caps, stethoscopes, ties, socks, and hosiery are ineligible for an exchange. Customers are responsible for shipping fees incurred in this process. Shipping charges are non-refundable.
Depending on the shipping method you use to send your item(s) to us, it can take up to FOURTEEN (14) business days for your exchange to be processed.
Unfortunately, we cannot allow for exchange on items that we do not receive. We strongly recommend that you send the package via insured, prepaid U.S. Mail or other trackable method to:
Next, create an account with us. When completed there is an orders tab where you may select what products you would like to request for exchange afterwards fill out the necessary information and click submit.
If you have any further questions, feel free to contact us!
Q: Do you offer embroidery?
A: Yes, TBG Uniforms Incorporated has an Item Personalization Department that specializes in hot press and embroidery. All items online which have these options available will be noted on the item page. After selecting the embroidery or hot press option, you will be guided through the step by step process to specify the details of the embroidery or hot press that you want. Embroidery services are provided at an additional charge of $7.00 per logo and Hot Press services are provided at an additional charge of $6.00 per logo. Personalized items require 1-2 additional business days for order processing and 7-14 business days for shipping.
A: If you do not know your size, use our convenient size charts to help make a decision. Simply click on “size and fit chart” for most apparel items. When measuring, keep the tape straight and snug, but not tight. Our size charts show average measurements and corresponding size. Use them as a general rule. TBG Uniforms Inc. selects uniforms from many top brands, so sizes may vary.
A: Yes we do. Many of our scrub tops run from XS to 5XL, and many of our scrub pants come in Petite, Short, and Tall sizes, however, it varies by product; please see the product detail page for the available size ranges for the product you are interested in.